Privacy Policy

Who we are:

Holland Park Education Ltd is a limited company registered in England under 10572106, whose registered address is 104 Lancaster Gate, London, W2 3AT. Our website, www.hollandparkeducation.com, is owned and operated by Holland Park Education Ltd. We are a member of The Tutor’ Association.

Holland Park Education Ltd. understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our website and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the General Data Protection Regulations 2018.

This Privacy Policy applies only to your use of our website. This Privacy Policy explains when and why we collect your personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our website. If you do not accept and agree with this Privacy Policy, you must stop using our website immediately.

Types of data we collect and why:

Website cookies

You can read about the use of cookies here.

Google Analytics

When someone visits www.hollandparkeducation.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the different parts of our website. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Hubspot

Hubspot is a sales and marketing platform that we use to manage all communication with our clients and contacts. Hubspot collects basic details of our website visitor’s identity, device and behaviour patterns.

If you submit an enquiry form on our website, or make an enquiry by phone or email, we collect your personal information (full name, email, phone number and whatever further information you choose to disclose in your message) on Hubspot and on our internal systems. We use that information so that we can respond to the enquiry appropriately; so we can address you by your correct name, so we know what time zone you are in so that we call at an appropriate time and so that we have two methods for reaching you (email and phone) in case one is input incorrectly.

For more information, please see Hubspot’s privacy notice.

Children

Our clients, and people who enquire about our services, are usually parents or guardians acting on behalf of their child. Therefore we are often provided with personal information about their child in order to deliver our education services. The only information that we retain is a child’s name, age, address and tuition notes. Please be assured that we keep such information under strict confidence.

Mailing lists

If you submit an enquiry form on our website, you are given the choice to positively opt-in to receive more information about details of other services, news, events and offers we provide. We use a third party provider, Hubspot, to deliver our e-newsletters. We gather statistics around email opening and clicks to help us monitor and improve our e-newsletters.

You can unsubscribe to our newsletters at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing enquiries@hollandparkeducation.com with a clear request.

Security and performance

We use a third party company to help maintain the security and performance of our website. To deliver this service it processes the IP addresses of visitors to our website. This information is only processed in a way which does not identify anyone.

Third Parties

We will not sell or rent your personal information to third parties.

We only work with third parties that are GDPR compliant. We will check that they have procedures in place to ensure the security of any personal data.

We may compile statistics about the use of our website including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share statistical data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law. This data will never be able to identify you as an individual.

We may sometimes contract with trusted third parties to supply products and services to you on our behalf. These may include payment processing, serving advertisements, performing analysis of our services and customer demographics and sending you mailings (if you have opted in to receive such communications). In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

We may expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner/controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by us. In this event, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner/controller.

In certain circumstances we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings, where we are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.

Storage of your personal information

Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our website.

Although we do not collect financial information on our website, we have a valid SSL certificate to ensure a secure connection between the web browser and the web server.

If you send us any personal information by email/via the internet it is important to remember that this can never be guaranteed to be entirely secure and you do so at your own risk.

Once we receive your information, we make our best efforts to ensure its security on our internal system and on Hubspot.

Any breech of our IT systems that involve a loss of data will be reported to the ICO within 72 hours of this breech being known and all parties will be informed of this.

Transferring your information outside of Europe

Some or all of your data may be stored or transferred outside of the European Union (“EU”). By submitting your personal data, you are agreeing to this transfer, storing or processing. If we do store or transfer data outside the EU, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EU and as outlined in this Policy.

How long do we retain your personal information

If you make an enquiry via the website, phone, email or post, but this does not progress beyond the initial enquiry, we will keep your information for 2 years.

If you become a client of Holland Park you will pay a lifetime membership fee, we will therefore keep your personal data until such time as you cancel your membership.

Access to your personal information

The accuracy of your information is important to us and we will keep our information as up to date as possible. If any of the information we hold about you is out of date, for example your email address or phone number, please contact us.

You are entitled to view the personal information that we hold. Please email your request to our data protection officer at the contact details below. We may charge a small fee for information requests (which will not exceed £20) to cover our costs in providing you with details of the information we hold about you.

Links to other websites

Our website may contain links to other websites. Holland Park Education is not responsible for the privacy and security of these sites. This privacy policy applies only to this website.

Changes to our privacy policy

We review our privacy policy regularly and any updates will be made on this web page. We recommend that you check this page occasionally to keep up-to-date. By using our website, you’re agreeing to be bound by this Privacy Policy. This Policy was last updated on 25 May 2018.

How to contact us

Please contact us if you have any questions about our Privacy Policy and/or the information we hold about you. You can reach us by email at enquiries@hollandparkeducation.com or by post at Holland Park Education, 104 Lancaster Gate, London, W2 3NT, United Kingdom; or call us on +44 (0)20 7034 0800.